Helping government and public-purpose organisations set direction, invest in what matters, and create value that makes a difference.

Better organisational decisions, by design.

—

Public purpose organisations are navigating growing complexity.

The pace of change, community needs and expectations, and financial pressures mean leaders are being asked to make important decisions in increasingly challenging environments.

There is an opportunity to approach strategy, decision-making and implementation differently.

When organisations create space for more human-centred thinking, broader perspectives and structured collaboration, problems get understood more fully before they are solved.

Participation builds ownership. Ownership helps ideas become action.

Strategy and decisions carry more weight because diverse perspectives shaped them. And organisations are better equipped to adapt, align and move forward with confidence.

Learn more

Trusted by government and public service organisations.

  • “Chrisanya’s depth of knowledge and ability to deeply engage with stakeholders across the organisation stood out. She turned stakeholders into champions, building trust and momentum quickly. She developed a framework that is both strategic and practical.”

    Senior Leader, Organisation Transformation

  • “Chrisanya’s structured, human-centred approach helped us uncover root causes, hear directly from customers, and co-design a vastly improved experience. The result was simpler, more intuitive - and has since been recognised as an innovative model across the sector."

    Senior Leader, Asset Management

  • "Chrisanya was brought on board to develop a benefits management framework which would provide us with a clear approach to connect project investment to strategic outcomes. She was highly adaptable, very responsive and an absolute wealth of knowledge in the local government sector."

    Business Transformation Lead

Ways to work together.

—

Make clearer strategic decisions & align priorities.

▪️Organisation and board strategy facilitation and development

▪️Engagement and discovery

▪️Strategic and service planning frameworks

▪️Business continuity and strategic planning  

Clarify direction in complex environments

Connect strategy, investment and outcomes.

▪️Benefits management strategy and frameworks

▪️Project and program benefits management

▪️Investment prioritisation and value realisation

▪️Benefits capability uplift and training

Better decisions about investment and value

Align services systems and implementation

Connecting strategic intent, services & delivery.

▪️Service planning and review frameworks

▪️Human-centred service design and review

▪️Service planning.

Chrisanya Martin.
Design-led strategic advisor, consultant and facilitator for public-purpose organisations.

I work with government and public-purpose organisations as a strategic partner, helping leaders navigate complexity, strengthen decision-making and connect strategy to action.

Across my career, I’ve held senior and executive roles, leading functions across local government spanning corporate strategy and planning, service planning and review, organisational transformation, business improvement and performance.

This experience gives me a deep understanding of how organisations plan, make decisions, allocate resources and translate intent into outcomes.

Connect on LinkedIn
Send me an email

Along the way, I became increasingly interested in how design thinking could be applied beyond innovation and service teams, particularly within strategy, policy and organisational decision-making. I completed a Master of Design Futures at RMIT, where I researched how local governments adopt design thinking as an organisational capability.

Today, I bring together strategy, benefits management, service planning and design-led thinking to help organisations work through complexity with greater clarity, alignment and confidence.

Why work with me.

  • Deep expertise in corporate strategy, benefits management, service planning and organisational design; combining practical experience with postgraduate training in design and systems thinking.

  • Bringing a whole-of-system understanding of how organisations set direction, prioritise investment and translate strategy into action. Experienced working across strategy, transformation, service planning and organisational improvement in complex public-purpose environments.

  • The goal is never simply a document or workshop. Every engagement is designed to improve clarity, strengthen decision-making and support meaningful organisational outcomes.

  • Applying design thinking to strategic and organisational challenges, using structured collaboration, systems thinking and human-centred approaches to work through complexity and build shared understanding.