Understand what’s happening -
Explore what’s possible -
Decide and act.
Contracting and consulting.
Blending design, leadership, and local government expertise to shape systems and change intentionally.
Strategic Design
When priorities are many, shifting or unclear, don’t waste time and energy trying to do it all. Bring people together around shared purpose: make sense of what’s happening, test options and co-design strategy that provides clarity and direction.
What it looks like: co-designed strategy, corporate plans, people-centred discovery and research processes, strategic projects.
When it helps: major change or uncertainty, cross-organisational planning, transformation programs.
Service & organisation improvement
Services are at the heart of the organisation, but needs are shifting, resources are tight, and legacy systems and ways of working can be at play. Take a holistic approach to understanding, improving and connecting services – combining data and analytics with the human stories and insights, to improve design and plan for the future.
What it looks like: strategic service planning frameworks, service planning, service and business improvement – all with a design-led approach.
When it helps: customer or staff experience challenges, operational improvement projects, or when services have grown without intentional design.
Work creatively
Let’s get creative about even the most serious work. Complex challenges require fresh ways of thinking. Build creative confidence through individual and collective creative processes and learning by doing.
What it looks like: design sprints, collaborative problem-solving workshops, or creativity-in-practice sessions that blend structure and play to unlock new ideas.
When it helps: leadership and culture programs, strategy offsites, innovation workshops, or any time the team needs to rediscover energy, curiosity and flow in how they work together.
